Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (With the exclusion of personalised Products, we do not offer refunds on any personalised items)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at makeitpersonalgiftshop@hotmail.com If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact us for any return question at makeitpersonalgiftshop@hotmail.com

Damages and issues
Please inspect your order upon recipt and contact us within 72 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
If we approve an exchange. The fastest way to ensure you get what you want is to make a separate purchase for the new item. Then return the item you have.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.